Customer Service: Getting the Most from a Luxury Shuttle
Adding a luxury shuttle to your fleet is a game changer in more ways than one.
First, you’re providing your brand and your business greater visibility and a distinct “wow” factor. Beyond surface appearances, you’re also adding quality—for example, at Grech, you are adding a fully supported and warranted vehicle to your fleet—giving your customers or employees peace of mind every time they climb aboard.
But there’s more to operating a luxury shuttle whether it’s as part of your business’ services or a means to transport clients, executives, or employees.
To get the most out of your investment in a luxury shuttle, you need to up your customer service game.
Customer Service: Front and Center
A luxury shuttle bus by its nature as a high-quality means of transportation puts the promise of customer service on full display.
For example, if you are using a Grech shuttle bus, you’ll have a vehicle that is likely outfitted with leather seating, reliable climate control, wood flooring, plug-ins to charge devices, and video screens. In short, you’re putting quality and a commitment to something beyond a simple A to B transportation front and center.
But the service has to meet the promise.
This includes consistency related to arriving on time, providing a clean ride, and hospitable drivers and staff, such as knowledgeable tour guides or an onboard executive concierge.
Customer Service: Behind the Scenes
Perhaps more important is what happens outside the view of clients.
Customer service representatives should be friendly, helpful, and have strong problem-solving skills. Likewise, driver training should be ongoing and intensive—designed to provide clients the best and safest experience possible.
Reliability is a crucial component of getting the most out of a luxury shuttle bus. A strong preventive maintenance program will keep your luxury investment in safe working order and on the road.
For customers, you will be able to provide a reliable experience—there will be fewer instances of the vehicle breaking down and customers inconveniently stranded (and reporting it online).
Consistent uptime also means consistent productivity whether your luxury shuttle is being used as a tool-of-trade vehicle or to serve employee clients.
Having a vehicle that is fully warrantied, such as those available from Grech, will not only maximize and protect your investment, but will provide peace of mind that defects of any kind will be handled with minimum fuss and inconvenience and get your shuttle back on the road as soon as possible.
Keeping up Appearances
While beauty may only be skin deep, maintaining your luxury shuttle is another way to get the most out of your investment.
Keeping the vehicle clean and repairing any wear and tear damage will impress clients and help protect your investment—if you take the appearance of the vehicle seriously so will anyone riding it—keeping the shuttle free of trash and washing it regularly should be a given.
In addition, any exterior wraps, damaged paint, wheel covers, or any other wear-and-tear components should be replaced or repaired when necessary. Attention to these details will be noticed by clients—and will aid in one of the most important parts of reputation building: word of mouth recommendations.
But there’s more to keeping up appearances than the eye of the beholder. A well-maintained vehicle (inside and out) will translate down the road when you cycle the shuttle out of the fleet. Whether you’re selling it directly or through an auction, potential buyers will respond positively to a vehicle that has been well cared for and needs little to no reconditioning after sale.
This is the long game in making the most of your luxury shuttle investment.
Putting these three components together will help create a continuum of care that will allow you to get the most out of your investment in a luxury shuttle.
By starting with Grech, you’ll not only being laying a strong foundation with a safe, quality, well-built vehicle, but one backed by a comprehensive warranty program designed to protect your investment and provide peace of mind. All you’ll need to do is add a strong customer service component to create a win-win atmosphere for your fleet and your clients.
For more information on how to successfully add a luxury shuttle to your operation contact Grech Motors.
by AJ Thurber, Vice President, Sales & Marketing, Grech Motors
FLEET MANAGEMENT AUDIT
Fleet management is the use of a set of vehicles in order to provide services to a third-party, or to perform a task for our organization, in the most efficient and productive manner with a determined level of service and cost.
Fleet management activities are shown in the following graph 1:
Graph 1: fleet management activities
The proposal audit analyses and assesses all fleet management activities shown in the graph 1, and its main goals are:
- Know the overall status of the fleet management activities
- Provide the analysis, the assessment, the advice, the suggestions and the actions to take in order to cut costs and increase the efficiency and efficacy of the fleet management activities
With the information obtained, we’ll elaborate a report that holds the overall status of the fleet management as well as the suggestions, recommendations and the measures to take in order to cut costs and optimize the fleet management activities.
CLICK ON THE FOLLOWING LINK TO DOWNLOAD THE PROPOSED FLEET MANAGEMENT AUDIT:
José Miguel Fernández Gómez
I´m a Fleet Management expert, and the manager of Advanced Fleet Management Consulting, that provides Fleet Management Consultancy Services.